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As I paid for my purchases at a store the other day, the checker thanked me and told me to have a nice day. Pretty usual stuff. But it suddenly struck me that the checker had - at a very fundamental level - made the choice to actively create something positive in an ordinary moment that he had some control over. And that's when I began to notice an active web of incredible kindness working to be born into existence every day, everywhere -- just from ordinary work-a-day interactions.

Of course we all deserve good customer service, all the time. But what happens if we acknowledge -- even just to ourselves -- the value of someone's good intentions, small though they may be? For me, it gives me tangible hope that the world can become a better and better place. Although I am a stranger to many I encounter on the phone, the web or in person, I am touched by their intentional kindness: As they freely give it away they are also making something of incredible value.

And on we go...

Tags: inspiration, kindness, service, work

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Donna Marzano-LeVan Comment by Donna Marzano-LeVan on July 7, 2008 at 10:41am
:)
Gail Tucker Whipple Comment by Gail Tucker Whipple on July 4, 2008 at 1:15pm
Watch out, you're inspiring me :-)
Donna Marzano-LeVan Comment by Donna Marzano-LeVan on July 4, 2008 at 11:56am
I just went rollerblading, listing to Klove here in AZ, and I was thinking about "the breath or life", a bit more. So cool. I was picturing myself underwater and then out of water -- that moment between holding your breath and breathing....the interchangeable moment. Like when we had our spirit and soul in our body then.....breath of life. To bring the moment alive again in our hearts and minds....is just.....amazing!!! :)
Donna Marzano-LeVan Comment by Donna Marzano-LeVan on July 4, 2008 at 10:22am
Wow!!! That just feels so right. Our breath is what brought us to life, and that still moment....we are only focused on that still moment....I tried it!!! :)
Gail Tucker Whipple Comment by Gail Tucker Whipple on July 2, 2008 at 2:01pm
Thanks Donna, for your reflection. I recently read that the serenity you speak of lies in the space between the in breath and out breath. It's the point of stillness and connection that we tend to miss while in "the crazy" as you say LOL
Donna Marzano-LeVan Comment by Donna Marzano-LeVan on July 2, 2008 at 1:02pm
Wow, I love your thoughts. It gets so crazy, it is nice to seperate the crazy with moments of serenity--and build on that ;until serenity is a big part of our lives...then spread the news...:). It kind of wakes you up and brings you back to why we are here. We are here for a purpose, and so is every individual in this world. It is a great purpose, too!!!
Gail Tucker Whipple Comment by Gail Tucker Whipple on June 29, 2008 at 6:59pm
Lisa, you prove my point!

You go girl.

Somehow I always believed that was my "job" - to be kind. (Don't a majority of women get that message?) But then, at the checkout counter that day I was grateful to discern it wasn't just the young checker's training, it was his intention. That's what I think is incredible -- just like your intention to put your whole focus on someone even when your day has been sliced and diced. It rescues the meaning in life, doesn't it?
Lisa White Comment by Lisa White on June 29, 2008 at 5:31pm
Gail - I know that some people do it as a part of their day, but I am particularly touched by the people that do it and it feels like they mean it. Perhaps they just do a better job of getting that inflection in their voice - I'm not sure :) When I'm out shopping I try to take that 10 minutes in the checkout line and get rid of my cell phone and pay attention to the person checking out my things and sacking my groceries. What a thankless job! I'd hope that customers would give the people that are servicing them as much attention, smiles, and kindness as they hope for in return.

Wow that was longer than I hoped for :) Thanks for getting it out there!

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